Billing, autopay & GST

CloudNx uses a prepaid wallet model with per-minute rating, automatic top-up via Razorpay, and GST-compliant invoicing for Indian customers.

The wallet model

Your account has a single INR wallet. You pre-fund it (or let autopay do that for you), and we deduct the running cost of every active resource every minute.

• Top up from /billing in any amount between ₹1 and ₹50,000 per transaction.
• Burn rate is the sum of every running instance’s hourly price (price_per_month / 720).
• Runway is balance ÷ daily burn rate, capped at 365 days.
• When the wallet hits ₹0, instances are stopped (not deleted) — you have ~7 days to top up before data is purged.

Per-minute rating

Compute, storage, and network resources are billed per minute. A Small instance (₹1,499/mo) costs ₹1,499 ÷ 30 ÷ 24 ÷ 60 = ~3.5 paise/minute. Stop the instance and the meter pauses.

We round up to the next whole minute on each resource — so 90 seconds of usage costs 2 minutes. This matches AWS/GCP convention.

Plans (compute)

All prices exclude GST (18%).

Autopay

New accounts complete an autopay setup as part of onboarding. We authorise a Razorpay mandate (card or UPI) and configure two values:

• Threshold — when wallet falls below this, auto-charge fires.
• Top-up amount — how much to charge each time the threshold is hit.

Defaults: ₹100 threshold, ₹500 recharge. Edit at /billing → Autopay.

The first autopay authorisation charge becomes wallet credit — it’s not lost. Subsequent charges happen automatically when needed.

GST & tax invoices

We’re registered for GST in India and pass through 18% on every billable line. To get an input-tax-credit-eligible invoice with your business GSTIN:

1. Open /billing → Tax profile.
2. Enter your registered legal name, GSTIN, and billing address.
3. From the next billing cycle onward, invoices ship with your GSTIN and are file-and-claim ready.

Past invoices are downloadable as PDF from /billing → Invoices. Tax invoices are issued separately for GSTIN holders.

Spend visibility

/billing shows:

• Current wallet balance + month-to-date spend
• Daily burn rate × runway projection
• 30-day daily spend sparkline
• 6-month monthly spend chart
• Naive month-end projection (14-day average × days remaining)

For CI cost guardrails, the cloudnx billing show CLI command exposes the same numbers as JSON.

Refunds & cancellation

Cancel autopay any time at /billing. The wallet balance carries forward — you can keep using the platform until it depletes. Any unused balance ≥ ₹500 is refundable on request to [email protected]; smaller residuals expire 12 months after the last activity.